Navigating Real-To-Virtual Onboarding: A Holistic Exploration and Framework for Immersive Transitions

Bharti, P and Bhide, S and Savaliya, C (2024) Navigating Real-To-Virtual Onboarding: A Holistic Exploration and Framework for Immersive Transitions. In: 16th International Conference on Virtual, Augmented and Mixed Reality, VAMR 2024, held as part of the 26th HCI International Conference, HCII 2024, 29 June 2024through 4 July 2024, Washington, USA, pp. 3-15.

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Abstract

This research manuscript is dedicated to exploring the critical process of onboarding individuals from the tangible, real-world environment into the immersive realm of the virtual environment. It seeks to investigate the multifaceted nature of onboarding for a diverse group of users, with their experiences being differentiated based on their prior familiarity with the virtual environment and the tool employed for this study�the Virtual Reality (VR) device. This device serves as a transformative bridge, facilitating users� transition from the physical world to the virtual one. Within this overarching context, the study categorizes users into three distinct types: novices, intermediates, and experts. Each of these user types exhibits unique requirements and demands varying levels of guidance and support during the onboarding process. At the core of this research lies a comprehensive exploration of users� journeys, encompassing both micro- and macro-level interactions within the virtual environment. These interactions are accompanied by related comprehensions, predictions, and assumptions as users navigate the intricate path from the real to the virtual world. The entirety of this journey is meticulously depicted in a descriptive manner, elucidating and accentuating the pain points encountered along the way. This journey also involves decoding key factors, including users� cognitive abilities, the dynamics of the learning curve they traverse, the relevance and significance of the information presented to them, and the triggers that facilitate comprehension. Moreover, it delves into the pivotal aspect of the interaction between the real world and virtual surroundings, a dynamic factor that significantly influences users� overall experiences. This interaction encompasses the seamless fusion of physical and digital elements, enabling users to navigate and interact within the virtual environment effortlessly. By comprehending the cognitive abilities of users and the nuances of their learning curves, we can gain valuable insights into what is still required to optimize the onboarding experience effectively. Identifying pertinent information while filtering out irrelevant details aids in streamlining the comprehension process, ensuring that users are not overwhelmed with extraneous information. These factors collectively contribute to crafting a more immersive and gratifying user experience that transcends the boundaries of both the real and virtual worlds. To gather data for this research, a methodical approach based on the completion of a task is employed. This approach generates qualitative data, which is further complemented by a structured questionnaire designed to elicit quantitative responses. The synergistic fusion of qualitative and quantitative data serves to provide a comprehensive and holistic understanding of the subject matter, enabling the acquisition of deeper insights into the intricacies of the onboarding process. The goal of this research project is to produce a complete framework that carefully encompasses the nuances inherent in the process of onboarding into virtual settings. This framework was carefully designed to improve the onboarding process and is distinguished by the combination of quantitative and qualitative data that it incorporates. This approach broadens its scope to include the complex interplay of social and emotional components, going beyond only addressing the technical aspects of onboarding, such as software training and system navigation. This comprises the growth of bonds and the nurturing of a strong sense of belonging, enhancing the user�s trip through the digital environment. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Item Type:	Conference Proceedings
Publication:	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Series.:	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Publisher:	Springer Science and Business Media Deutschland GmbH
Additional Information:	The copyright for this article belongs to Springer Science and Business Media Deutschland GmbH.
Keywords:	Curve fitting; Information filtering; Navigation, Cognitive ability; Framework; Immersive; Learning curves; Onboarding; Qualitative data; Real-world; User journey first section; Users' experiences; Virtual worlds, Virtual reality
Department/Centre:	Division of Mechanical Sciences > Department of Design & Manufacturing (formerly Centre for Product Design & Manufacturing)
Date Deposited:	04 Aug 2024 13:20
Last Modified:	04 Aug 2024 13:20
URI:	http://eprints.iisc.ac.in/id/eprint/85760

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