Jain, M and Pande, A and Sanghavi, R and Kumar, T (2024) Innovation in Retail Accessibility: Smart Carts as Catalysts for Change in Supermarkets. In: International Conference on Business and Technology, ICBT 2024, 19 April 2024through 20 April 2024, Cambridge, pp. 551-560.
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In a traditional retail environment, navigation and communication are significant challenges faced by both retailers and customers. This paper aims to understand the problems permeating supermarket environments and create an innovative, futuristic solution to solve said issues. The limitations of people with different abilities and backgrounds are also examined, and possible interventions to improve accessibility are considered. Through habitat studies, interviews, and an extensive literature review, the current scenario is gauged, and solutions to each issue are formed. By using advanced technology such as sensors, AI, and interactive displays, smart carts offer a myriad of features such as self-navigation, an interactive shopping companion, an expedited checkout system, and the like can be implemented. These features aim to personalise and streamline shopping experiences such that they can cater to a diverse customer base�s needs and preferences. The paper further discusses implications for future research and industry implications of employing similar technologies in an increasingly digitised retail environment. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
| Item Type: | Conference Paper |
|---|---|
| Publication: | Lecture Notes in Networks and Systems |
| Publisher: | Springer Science and Business Media Deutschland GmbH |
| Additional Information: | The copyright for this article belongs to the publishers. |
| Keywords: | 'current; Accessibility; Advanced technology; Conversational UX; Interactive display; Literature reviews; Retail; Sensor displays; Speculative design; ]+ catalyst, Sales |
| Department/Centre: | Division of Mechanical Sciences > Department of Design & Manufacturing (formerly Centre for Product Design & Manufacturing) |
| Date Deposited: | 14 Nov 2024 21:44 |
| Last Modified: | 14 Nov 2024 21:44 |
| URI: | http://eprints.iisc.ac.in/id/eprint/86699 |
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