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Customer support chatbot using machine learning

Madana Mohana, R and Pitty, N and Lalitha Surya Kumari, P (2021) Customer support chatbot using machine learning. In: 8th International Conference on Frontiers of Intelligent Computing: Theory and Applications, FICTA 2020, 4-5 January 2020, Mangalore; India, pp. 445-451.

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Official URL: https://dx.doi.org/10.1007/978-981-15-5679-1_42


In customer support, chatbot by using machine learning customer can converse by a chatbot and acquire the query intent information. With the enhancement of globalization and industrialization, it becomes a problem for enterprises to interact with the customer and listen to their difficulties to a big extent. Chatbots make ease the pain that the industries nowadays facing. The aim of this chatbot is to support and reply to the client by giving him/her the relevant intent depending on the query request from the customers. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd 2021.

Item Type: Conference Paper
Publication: Advances in Intelligent Systems and Computing
Publisher: Springer Science and Business Media Deutschland GmbH
Additional Information: The copyright of this article belongs to Springer Science and Business Media Deutschland GmbH
Keywords: Computation theory; Machine learning; Sales, Chatbot; Chatbots; Customer support, Intelligent computing
Department/Centre: Division of Interdisciplinary Sciences > Supercomputer Education & Research Centre
Date Deposited: 03 Mar 2021 09:07
Last Modified: 03 Mar 2021 09:07
URI: http://eprints.iisc.ac.in/id/eprint/66663

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