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Agents based collaborative framework for B2C business model and related services

Rohit, VR and Sampath, D (2001) Agents based collaborative framework for B2C business model and related services. In: Innovative Internet Computing Systems, 2060 . pp. 126-133.

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The agent-based software technique is an emerging technology to design and implement software systems with autonomous behaviour and optionally integrate an artificial intelligence, knowledge-based system, in a seamless manner for specialised activities under distributed computing environments. We address the issues of incorporating the valued-added services within the B2C model and propose a solution based on the software agents. We present our system, which has been designed for effectively collaborating a B2C E-business model with other related service systems like general customer services, customer retention systems, etc., under the framework of customer relationship management (CRM) using software agents. The system has been designed to operate on the WWW and has been implemented using JAVA related technologies for effective deployment over the Internet

Item Type: Journal Article
Publication: Innovative Internet Computing Systems
Publisher: Springer-Verlag
Additional Information: Copyright of this article belongs to Springer-Verlag
Keywords: Customer Relationship Management (CRM);E-Business;Software Agents;Intelligent Software;Internet;WWW
Department/Centre: Division of Interdisciplinary Sciences > Supercomputer Education & Research Centre
Date Deposited: 17 Aug 2007
Last Modified: 09 Jan 2012 06:35
URI: http://eprints.iisc.ac.in/id/eprint/10548

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