Srivastava, S and Srivastava, P and Das, S and Gupta, HK and Kumar, T (2024) Application of Conversational UX for Navigation at Indian Railway Stations. In: International Conference on Business and Technology, ICBT 2024, 19 April 2024through 20 April 2024, Cambridge, pp. 179-188.
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The Indian Railways, which serves millions of passengers and handles a substantial volume of freight daily, underscores the critical importance of improving railway station infrastructure, with a particular emphasis on navigation systems. For instance, data indicates that Indian Railways transports over 23 million passengers daily, highlighting the significant demand and the necessity for an enhanced navigation system. Given the vast daily footfall, there is an urgent need to optimise navigation facilities to ensure efficient and seamless movement within railway stations. The railway stations currently do not have adequate resources to answer the queries of passengers, which essentially contributes to an unpleasant travel experience. Therefore, the incorporation of the advanced navigation system is much needed. This study aims to examine the deficiencies in the existing navigation system employed by the Indian Railways and proposes an innovative approach to enhance its efficacy. To tackle this challenge, the study employs a conversational User Experience (UX) design methodology as a potential solution. A design intervention (DI) is proposed, by taking the stakeholder needs and concerns into consideration at each stage. A solution including �Smart Glass� integrated with voice Bot is designed with the primary goal of providing auditory and visual assistance for navigation through augmented and virtual reality (AR/VR). © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
| Item Type: | Conference Paper |
|---|---|
| Publication: | Lecture Notes in Networks and Systems |
| Publisher: | Springer Science and Business Media Deutschland GmbH |
| Additional Information: | The copyright for this article belongs to publisher. |
| Keywords: | Air navigation; Job analysis; Outfalls; Railroad transportation; Subway stations; User centered design; Virtualization; Vision aids, Analysis approach; AR; Conversational UX; Railway stations; Railway transport; Smart glass; Station infrastructure; Task analysis; Task analyze approach; Voice bot, Railroad yards and terminals |
| Department/Centre: | Division of Mechanical Sciences > Department of Design & Manufacturing (formerly Centre for Product Design & Manufacturing) |
| Date Deposited: | 20 Sep 2024 10:30 |
| Last Modified: | 20 Sep 2024 10:30 |
| URI: | http://eprints.iisc.ac.in/id/eprint/86154 |
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